We’re here to help.

Frequently Asked Questions

  • It’s a new program that helps 911 medical callers get the right kind of help—especially when it’s not an emergency. Some callers may talk to a nurse on the phone instead of getting an ambulance. The nurse can help you find care that fits your needs, like a doctor’s office, urgent care, or a video visit.

  • You’ll still talk to a 911 dispatcher first. If it’s not an emergency, they might connect you to a nurse. The nurse is trained and licensed to help you figure out what to do next.

  • Things like:

    • Mild pain or discomfort

    • Minor injuries

    • Fever, cold, or flu symptoms

    • Tooth pain

    • Feeling sick but not in danger

    If it seems more serious, an ambulance will still be sent right away.

  • Yes. If you’re really sick or things get worse, 911 will send an ambulance right away. Safety always comes first.

  • The nurse will ask questions to understand what’s going on. Then they might:

    • Help you set up a video visit with a doctor

    • Direct you to an urgent care or clinic

    • Give you tips to take care of yourself at home

    • Help you get a ride to care if needed

    • In some cases, connect you with mental health or dental care

  • Yes. If you didn’t go to the hospital, the nurse will call you back in 24 hours to see how you’re doing and help if you need more care.

  • You’ll always be asked before being connected to a nurse. And if you change your mind, or if your condition changes, you can always be transferred back for ambulance help.

  • Talking to the nurse is free. If you go to a clinic or doctor, regular costs or copays may apply depending on your insurance. This program helps you avoid big ER bills when you don’t need them.

  • Lots of people call 911 for problems that aren’t emergencies. This program helps:

    • Get you the right care faster

    • Keep ambulances available for emergencies

    Make the system work better for everyone.

  • Email us at hi@crosswalk.health

Want to learn more? Fill out the form below to get in touch.